Welcome to Kaiizen. By accessing or using our website and purchasing from us, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. General

Kaiizen is an anime merchandise brand operating under applicable laws of India. By using this website, you confirm that you are at least 18 years old or accessing the site under parental supervision.

We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time without prior notice. Continued use of the website after changes means you accept those changes.

2. Products & Availability

All products displayed on Kaiizen are subject to availability.
We reserve the right to:

• Limit quantities of any product
• Discontinue any product without notice
• Modify product designs, colors, or specifications slightly due to production or display differences

Product images are for representation purposes only. Actual products may vary slightly.

3. Pricing & Payments

All prices listed on the website are in INR (₹) and inclusive/exclusive of taxes as mentioned.

We reserve the right to change prices at any time without prior notice.
Payment must be completed in full before an order is processed.

In case of payment failure, the order will not be confirmed.

4. Orders & Cancellations

Once an order is placed, it cannot be cancelled or modified unless explicitly mentioned.

Kaiizen reserves the right to cancel any order due to:

• Stock unavailability
• Incorrect pricing or product information
• Suspected fraudulent activity

In such cases, any payment received will be refunded as per our refund policy.

5. Shipping & Delivery

Delivery timelines provided are estimated and may vary due to logistics, location, or unforeseen circumstances.

Kaiizen is not responsible for delays caused by:

• Courier partners
• Natural events
• Incorrect shipping details provided by the customer

Customers are responsible for providing accurate delivery information.

6. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy page.

Generally:

• No returns for wrong size selection or change of mind
• Damaged or incorrect items must be reported within 48 hours of delivery with proper proof

Kaiizen reserves the final decision on all return and refund requests.

7. Intellectual Property

All content on this website, including but not limited to:

• Logos
• Designs
• Images
• Text
• Graphics

are the intellectual property of Kaiizen and may not be copied, reproduced, or used without prior written permission.

Unauthorized use may result in legal action.

8. User Conduct

By using our website, you agree not to:

• Misuse the website or its content
• Attempt to hack, disrupt, or damage the website
• Provide false or misleading information

Any such actions may result in termination of access.

9. Limitation of Liability

Kaiizen shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Use of our products is at your own discretion and responsibility.

10. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of Indian courts.

11. Contact Information

For any questions regarding these Terms & Conditions, you can contact us at:

📧 Email: support@kaiizen.in